Shipping policy
Shipping Policy
Thank you for shopping at MATATTACK! We are committed to delivering your order accurately, in good condition, and on time. Please read the following shipping policy to understand how we process and deliver your order:
Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer standard shipping via USPS and expedited shipping options for an additional charge.
- Delivery delays can occasionally occur due to unforeseen circumstances. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking:
- You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- MATATTACK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- MATATTACK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy:
- We currently do not ship outside of The United States.
Contact Us:
- If you have any questions about our shipping policy, please contact us at matattackstore@gmail.com or through our Contact Us page on the website.